Terms and Conditions of Service

COWBOY LAWN AND SPRINKLER LLC

SATISFACTION GUARANTEED!
If at any time during the life of the Agreement, our work does not meet or exceed your expectation
s, we will make it right at no additional cost

Privacy Policy:
We do not share or sell your information with anyone. We use your email as our primary form of communication with you. We also will text you appointment reminders and when we are on our way to your property for service. Our marketing emails are sent 2-3 times per year. If you request to be removed from our email list we do so immediately. Our payment system we use is Stripe. We do not store or see your secured payment details. We only have access to non sensitive information such as name, address, email, phone number and service history and notes for Cowboy Lawn and Sprinkler only. Stripe is PCI DSS Level 1 certified.

Terms and Conditions of Service

Deep Core Aerations services will be provided in
Spring: March – May
Fall: August (second week) – October (first week)

Lawn fertilization with weed control applications will be provided 5 times per season.
Turf areas fertilized on a customized schedule per lawn and soil needs as well as maintenance agreement.
1) March/April
2) May
3) June
4) August
5) September
An organic slow release with NO weed control program can be applied 4 times seasonally
1) April
2) May/June
3) Aug
4) Sept/Oct.

Weed Control will be applied in:
Early Spring as a pre-emergent herbicide for grassy weeds and an early post emergent herbicide for broad leaf weeds
Mid Spring as a broad spectrum post emergent herbicide
Late Spring/Early Summer as another pre-emergent herbicide for grassy weeds and a broad spectrum post emergent broad leaf herbicide.
Limited or no chemical will be applied during summer months or when temperatures are above 90 degrees.
Later Summer applications will include a spot spray as needed
Early Fall applications will include an optional pre-emergent broad leaf weed control
All commercial applicators are licensed through the Colorado Department of Agriculture. Cowboy Lawn and Sprinkler LLC and its employees and agents are properly licensed and trained in the use, handling and application of pesticides. We only use pesticide products that are federally approved by the Environmental Protection Agency and Colorado Department of Agriculture for safe use and permitted by federal, state and municipal laws. We follow prescribed methods for mixing and use found on the label for all pesticides. Cowboy Lawn and Sprinkler LLC follows IPM (Integrated Pest Management) protocols, which involve following cultural and lawn care practices in partnership with the property owner that promote healthy turf to reduce or minimize pest populations. Pesticides are used sparingly and only when necessary to control pests. Complete elimination of pests is not guaranteed or desirable to promote a healthy lawn and ecosystem. Further, we primarily use pesticides that are post emergent, meaning they control weeds that have germinated or insects that have hatched. Pre-emergent control of pests/weeds is discouraged and not guaranteed. Proper notification of any application will be provided prior to service. Detailed records will be kept for all chemical applications and are available for review upon request by property owner or government agency.

Seeding services include our Triple Play, Power Seeding and Top Dressing with reseeding
Seeding services can be done anytime of year we are open however for best results we recommend completing these services in August and September. The other window of opportunity for best results is mid April through May.

Aeration packages include:
Aeration only or single service option – No other services are added to this service. It can be completed with our deep core aeration machine or a chemical application that leaves no plugs or cores on your lawn. We complete the aeration as a single pass service. A double pass aeration can be added for an additional charge.
Double Play – This service includes our single pass deep core aeration and our premium organic based seasonal fertilizer. Our fertilizer is applied at a rate of 0.85-1.1lb of nitrogen per 1000 square feet of lawn area.
Triple Play – This service includes our single pass deep core aeration, premium organic based season fertilizer and a light over seed. Our fertilizer is applied at a rate of 0.85-1.1lb of nitrogen per 1000 square feet of lawn area. This over seed is applied at 1lb of seed per 1000 square feet of lawn area. This service is not meant to fix bare or thinning areas. It is best for established lawns that need to maintain a thick healthy appearance. The seed we use us typically a general mix of Rye and Kentucky Blue seeds but can change depending on market availability.
Power Seeding – This is a reseeding service for whole lawn areas. We include a double pass deep core aeration, starter fertilizer and up to 3lbs of seed applied per 1000 square feet of lawn. This service will help reestablish your lawn and fix bare or thinning areas. Customer is advised on recommended watering practices after we complete this service. Keeping the seed damp for 5-7 days will help the seed germinate quickly. Watering intermittently or saturating areas during germination will cause the seed to germinate at a lower rate. The key is to keep the ground damp for 24 hours a day 5-7 days and then once the seed shows signs of germinating to cut back watering to 2 times daily for another 5-7 days. Once the seed has grown to a 4inch height and can be mowed, watering can be cut back to once a day or every other day until the area gets to a desired thickness.

When we use the deep core aeration machine for any of our aeration packages or services we do not remove or pick up the cores left in the lawn area. It is recommended to let the cores or plugs decompose on their own and return to your soil.
Our aeration machines need to have a clear path to all lawn areas and require a minimum of 28 inches width to pass through gates, walks, ramps and access ways. Our machines also cannot traverse stairs. A graded slop no greater than 22 degrees is allowed. If a group of large landings are available to step up our entire aeration machine from one to another is available we can move our aeration machine up and down that way. In other words if you can step up/down your lawn mower to each landing/step typically we can do the same with our aeration machine. WE DO NOT LIFT OUR MACHINES NOR DO WE PROVIDE RAMPS TO MOVE OVER STEPS.
All lawn areas need to be clear of all items including dog waste or poop, toys, furniture and other movable landscape features or items. We do not move items from lawn area. We also do not move trampolines, small pools, furnishings, and downed tree limbs. We will service around them if you are not able to move them prior to our arrival. If a yard has excessive dog waste in the yard or in the access path to the lawn we may skip the area and reschedule service. A rescheduling fee will be added to complete the service.
We do not mark sprinkler head or other damageable items in a lawn. Customer is responsible to mark all sprinkler heads, shallow lines or areas where a core aeration machine is not requested. We are not responsible for any damage that occurs during the aeration service due to our machines being used normally over your lawn area and accessing your lawn areas. We will help repair any damage we caused if we damaged a clearly marked sprinkler head. Clearly marked includes placing a marking flag no smaller than 3 inches by 3 inches directly next to the sprinkler head. We are not responsible for any damage caused to shallow or unseen lines (sprinkler, dog fence, utility etc) marked or unmarked in any serviced lawn area or access path.

Sprinkler Maintenance and Repair: Sprinkler services include the following services and warranties
Sprinkler Activation is completed in spring between April – May.
Systems will be turned on, pressurized and adjusted. Backflow / Vacuum Breakers (PVB) are not tested or repaired by Cowboy Lawn and Sprinkler LLC. Automatic timers will be set to spring season needs. Each zone will receive a time limit based on the sprinkler heads GPM ratings as to receive on average 1/2 inch of water 2-3 times a week. During water restrictions we will set the timer accordingly. Sprinkler activation services are limited to our full season lawn care customers only. Sprinkler activation does not include any repairs.
Sprinkler repair is limited to basic sprinkler repairs including: head replacement, visible line breaks in accessible areas, basic valve repair or replacement and timer upgrades. We do not troubleshoot low pressure or electrical issues. We also do not repair or replace backflow devices or copper pipes.
We offer 2 different sprinkler turn off or blowout services. Both services are completed in October. Occasionally we will work until the first week of November however we do not work past the 2nd freeze in the month or if generally we are seeing ice buildup in lines or at heads. We use commercial air compressors that are high volume low pressure to safely remove water from your lines.
Cowboy Lawn and Sprinkler LLC gives no warranty or guarantee that any line will not freeze or cause damage.
“Express” Blowout Only – This sprinkler blowout service is our cheaper express option. We do not enter your property to turn off the water supply or use your timer box to control each zone. We do need access to your in ground sprinkler valves located typically in green boxes by your lawn areas. We connect to your outside access point (typically next to your backflow preventative device) and remove all the water from that access point to each of your accessible sprinkler heads. If there is a visible outside drain next to our connection point we will open the drain and leave it partially open. We also will partially open/close your backflow preventative device for the winter. We do not drain the water remaining on the inside of the house or water left between our connection point and the sprinkler supply valve. You do not need to be home for service to be completed. Not all systems qualify for this service. We do not blowout systems with gravity backflow preventative devices. This services does not include a scheduled appointment. You can choose the week to complete this service and we will schedule the service based on location in our service route. We will notify you what day we scheduled your service on typically the Sunday starting that week. We will also notify you the day prior to service if we plan to complete service in the AM or PM the next day.
Full Sprinkler Winterization – This service includes us turning off the water supply to the sprinkler, using your timer controller to blowout each zone, draining any water left in the inside lines and scheduling a 3 hour appointment window for service. We do not blowout systems with gravity backflow preventative

Maintenance Agreement
CONTRACTOR RESPONSIBILITY
Cowboy Lawn and Sprinkler LLC shall perform work in accordance with the written terms contained or referred to in this agreement. Cowboy Lawn and Sprinkler LLC reserves the right to renegotiate the contract when price or scope of work is affected by changes to any local, state, or federal law, regulation or ordinance that goes into effect after the Agreement is signed; or any changes to property layout is made.
Work Force: All employees, contractors and agents shall be competent and qualified, and shall be United States citizens or legal residents authorized to work in the United States.
Materials: All materials shall conform to bid specifications. Contractor will meet all Agricultural
licensing and reporting requirements. All commercial applicators are licensed by the Colorado Department of Agriculture.
Bio-Hazards: Cowboy Lawn and Sprinkler LLC shall not be responsible for policing, picking up, removing or disposing of materials that may be bio-hazards on the Owner/Client’s property. This includes, but is not limited to, items such as hypodermic needles, condoms, feminine hygiene products, clothing or materials used in the process of cleaning up bodily fluids.
License and Permits: Cowboy Lawn and Sprinkler LLC will comply with all licenses and permit requirements of the City, State, and Federal Governments, as well as all other requirements of law. All commercial applicators are licensed by the Colorado Department of Agriculture.
Taxes: Cowboy Lawn and Sprinkler LLC agrees to pay taxes applicable to its work under this agreement, including sales tax on material supplied where applicable.
Insurance: Cowboy Lawn and Sprinkler LLC agrees to provide General Liability Insurance, Automotive Liability Insurance, and any other insurance required by law.
Invoicing and Payments: Cowboy Lawn and Sprinkler LLC will invoice and require prepayment for most services. The only service we bill after completion is sprinkler repair and sprinkler upgrades. We accept online credit or debit payments or in person cash payments. We do not accept checks or peer to peer payments.

CLIENT RESPONSIBILITY
Access to Job site: Client shall furnish access to all parts of the job site where Cowboy Lawn and Sprinkler LLC is to perform work as required by this Agreement or other functions related thereto, during normal business hours and other reasonable periods of time. Working hours are from 7:00am – 7:00pm Monday – Friday and 7:30am – 6:00pm Saturday and Sunday. If a stricter hours of operation is required customer must make a written request by email.
Payment: Client shall submit payment prior to service online by credit/debit card or in person with cash at time of service. We accept online credit or debit payments or in person cash payments. We do not accept checks or peer to peer payments.
Notice of Defect or Damage: Client shall request Cowboy Lawn and Sprinkler LLC (via phone call for minor problems and in writing for more serious issues) to correct the defect or damage caused by employees while performing this Agreement’s work. In most cases, we will address or remedy the problem within two to five days after receiving Client’s request. In some cases it may take longer, depending on circumstances beyond our control (including, but not limited to: weather, inappropriate time of year of to correct the turf or landscape problem, or non-availability of materials). In the unlikely event that Cowboy Lawn and Sprinkler LLC and Client cannot agree on a mutually acceptable solution to written requests, we will consider acceptance of a cost reduction to amount due or performing additional work at no charge.